Privacy Policy

Last Updated: January 2025

Introduction

Welcome to Arkx Pty Ltd ("Arkx", "we", "us", or "our"). We are committed to protecting the privacy of our clients, partners, and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in compliance with the Australian Privacy Act 1988 (Cth), the Queensland Information Privacy Act 2009, and other relevant laws and regulations.

By using our website (www.arkx.com.au) or engaging with our services, you consent to the collection and use of your information as described in this policy.

Who We Are

Arkx is a construction, project management and consultancy firm operating in Australia. We specialise in construction, design management, project management, renovations, new builds, and refurbishments for residential and commercial projects for a variety of clients.

What Personal Data We Collect and Why

General Data Collection

We may collect the following types of personal information:

  • Name, email address, phone number, and job title.

  • Business name and address.

  • Project-related details when engaging in our services.

  • Billing and payment information.

  • Technical data such as IP addresses, browser type, and device information.

  • Any other information you voluntarily provide to us.

Comments

When visitors leave comments on our website, we collect:

  • Data submitted in the comments form.

  • Visitor’s IP address and browser user agent to help with spam detection.

  • An anonymised hash of your email address, which may be provided to the Gravatar service to check if you use it. The Gravatar service privacy policy is available at https://automattic.com/privacy/.

Media Uploads

If you upload images to our website, avoid including embedded location data (EXIF GPS). Visitors to our site may download and extract such location data from uploaded images.

Cookies

We use cookies to enhance user experience. Specific uses include:

  • Saving your name, email, and website in cookies if you leave a comment (valid for one year).

  • Storing temporary login session cookies.

  • Retaining login and display preference cookies for up to one year.

  • Tracking website usage for analytics purposes.

Embedded Content

Our website may include embedded content from third-party websites (e.g., videos, images, articles). Such content behaves as if you visited the third-party site directly and may collect data, use cookies, or track your interactions.

Analytics

We may use third-party analytics tools (e.g., Google Analytics) to monitor website usage and improve our services. These tools collect anonymous data about site interactions.

How We Use Your Data

We use your personal information for the following purposes:

  • Providing and managing our services.

  • Responding to inquiries and communication.

  • Sending relevant business updates, newsletters, and promotional materials (with opt-out options).

  • Managing project documentation and client accounts.

  • Complying with legal and regulatory obligations.

  • Improving website functionality and security.

How Long We Retain Your Data

  • Comments and their metadata are retained indefinitely for moderation purposes.

  • User account information is stored as long as required for business and compliance purposes.

  • Project-related records are retained per Australian legal and industry requirements.

Your Rights Over Your Data

You have the right to:

  • Access and request a copy of the personal data we hold about you.

  • Request correction of any incorrect or outdated personal information.

  • Request deletion of your personal data, except for records we must retain by law.

  • Withdraw consent for marketing communications.

To exercise these rights, contact us at admin@arkx.com.au.

Data Security

We implement technical and organizational measures to protect your data from unauthorized access, disclosure, or misuse. However, no method of data transmission over the Internet is completely secure, and we cannot guarantee absolute security.

Where We Send Your Data

  • Visitor comments may be checked through an automated spam detection service.

  • Personal data may be stored on secure cloud services within Australia.

  • Some data may be shared with third-party service providers assisting in our operations, such as payment processors and project management tools.

Compliance with Australian and Queensland Laws

Arkx adheres to Australian and Queensland data protection laws, including the Australian Privacy Act 1988 (Cth) and the Queensland Information Privacy Act 2009. We also comply with the National Construction Code (NCC) and other applicable industry regulations in handling project data.

Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on our website with the updated date. Continued use of our services after changes indicate acceptance of the revised policy.

Contact Us

For inquiries or concerns about this Privacy Policy, please contact us at: Arkx Pty Ltd
Website: www.arkx.com.au
Email: admin@arkx.com.au
Phone: 0489 239 793